What does this story teach you about customer service, customer loyalty, customer relations and the customer experience?

It teaches that it is very important to have a good customer service when it comes to a business because this is what people are looking for. When your customer service is not good, most people would not be interested to your business even if offer great products. Everybody who has or own business knows that the client is always right no matter whats. Someone who has a good customer service always have a successful business and there is a reason for that.